We accept the following credit cards: MasterCard, Visa, American Express, Discover, American Express, Diners Club, JCB and Elo. We also accept payment by PayPal, Apple Pay and Google Pay. If you decide to use any of these methods, you’ll be taken to the applicable website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://urbanbower.com/account/register and follow the instructions on-screen.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@urbanbower.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@urbanbower.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Orders that require shipping within the U.S. will be delivered within two to eight days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
At this time we only ship domestically in the US. We are looking to ship internationally in the future.
Shipping costs are calculated during checkout and are based on weight, dimensions and destination of the items in the order. If your order value is $100 or more, we provide free shipping within the U.S.
Yes. You will be able to check every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please contact our customer service team via info@urbanbower.com. Urban Bower provides free return shipping providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. Urban Bower will refund the value of the goods returned but will NOT refund the value of any original shipping.
We send return labels by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
In the rare event that your order arrives damaged or faulty, please take photos of the product and packaging in question and email our customer service team via sales@urbanbower.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.